The Official Home of the Rockland Boulders

Rockland Boulders Online Store Policies

SHIPPING POLICY

All items ordered are shipped UPS within 3-5 days of purchase. If an item is deemed out of stock, you will be notified within 3-5 days of original order and given the option of waiting for the restocked item to come in, credit towards another item or receiving a full refund.

Shipping costs within the lower 48 United States are included in the final purchase price of the item(s). For purchases outside the lower 48 United States, please call
(864) 364-0009 - Monday-Friday, 9:00AM – 5:00PM EST or email customerservice@rocklandboulders.com

Order Changes

Once your order has been shipped you can no longer make any changes to your order. To make any change to your order, contact us within 48-hours with your order number at

(864) 364-0009 - Monday-Friday, 9:00AM – 5:00PM EST or email customerservice@rocklandboulders.com

Returns and Exchanges

The Rockland Boulders want to insure you a completely satisfied with your purchase. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its' original packaging and in perfect, new condition.  

Return Policy

Within 14 days of delivery, you may return any product purchased from the Rockland Boulders Online Store (www.rocklandboulders.com) provided that the merchandise is in new condition with original packaging and accessories unless otherwise stated.

If you are returning a non-defective product, you must pay return shipping fees.  No refunds or exchanges on items that have been used or tags have been removed or that cannot be resold as new.

To discuss your item purchased and a possible return or exchange, call –

(864) 364-0009 - Monday-Friday, 9:00AM – 5:00PM EST or email customerservice@rocklandboulders.com

Customized merchandise is non-returnable and non-refundable unless defective.

All returns must include the following:

1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact UPC barcode and manufacturer tags.
3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

Returns must meet ALL applicable criteria

• If your returned product does not match all applicable criteria listed below, it will be rejected by our returns department and returned back to you at the customers expense.
• Returns must be shipped via ground shipment with tracking.  If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
• Returns must be complete.
• If your return is not complete, it will be rejected by our returns department and returned back to you at the customers expense.

Return shipping address:

Rockland Boulders Online Store

Returns Department

One Provident Bank Park Drive

Pomona, NY 10970